Take It On For Mom
What Is Culture Change?



Does a loved one living in a nursing home now need help resolving an issue or problem?

Call Lifespan’s Nursing Home Ombudsman Program at (585) 244-8400.

Lifespan's Nursing Home
Ombudsman Program


Are You In Crisis Now?
Knowledge Is Power
Key Questions
Get Involved


Lifespan’s Ombudsman Program mediates resident care issues in long term care facilities in Monroe, Ontario, Genesee, Yates, Wyoming, Seneca and Livingston counties.  Ombudsmen are trained, independent volunteers who are assigned to long-term care facilities. Ombudsmen listen, mediate, negotiate, propose and facilitate solutions to residents' concerns and problems. They help residents and families learn to advocate for themselves.

Are you a caregiver who is dealing with a difficult situation?  Do you need support with a loved one living at home, but who may need to transition to a different level of care in the near future?

Call Eldersource at (585) 325-2800 www.eldersource.org

Do you need to know more about long-term care financing, or does your loved one need help with financial management? 

In Rochester, call Lifespan at 585-244-8400

Lifespan offers a wide-array of financial management programs ranging from long-term care planning and long-term care insurance consulting; to monthly assistance with bill paying, budgeting, checkbook balancing, insurance claim forms and benefits applications. Some fees may apply.

Knowledge is Power

Key Questions

NYS Your Rights in A Nursing Home

Advanced Directives 

Pioneer Network’s Guide to Better Care Options

Federal Interpretive Guidelines, Source: CMS (1) 

Federal Interpretive Guidelines, Source:  CMS (2)

Federal Interpretive Guidelines, Source: Pioneer Network


Consumer Guide
What's New?
Lifespan of Greater Rochester

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Take It On for Mom | c/o Lifespan | 1900 S. Clinton Avenue | Rochester, NY 14618 | (585) 244-8400 | Contact Us